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How to order

The purchase steps of Pusat Muzik Reco online shop web system

  1. Register on www.pusatmuzikreco.com.my, this is Free.

  2. Login to the www.pusatmuzikreco.com.my online shop web system. Browse on the website and search your interested products, if you confirm a product, you can click the "add to cart" button, and go to the "Your Shopping Cart" page which list all your selected products, quantity, price and sub-total price. And you can adjust your order product quantity or you can remove the product from your cart if you change your mind. If you want to remove a product from your cart, select the "remove" checkbox and click the "Update" button.

  3. You can "Continue shopping" and select more product to your cart.

  4. When click the "Check out" button, the next page is "Delivery Information" which list all the applicable shipping methods options and relevant shipping charge. And, you should confirm your shipping address here. There is a comment box where you can leave us a message or enquiry.

  5. When select the shipping method and click the "Continue" button, The next page is "payment information". Here list all the applicable payment methods as Maybank2u, CIMB Bank Transfer and NBePay, you can select one of the payment option what you wanted. On this page, you should confirm your billing address.

  6. The next page is "Order confirmation" page, you should confirm your order product, your shipping address, payment method information here. "Confirm order" , order making on our online shop finished. And, you can go to make the payment now.

  7. After we confirm your payment, we will send mail to your mailbox to confirm your payment, your order and shipping address.

  8. Order package shipping out, we will send you an online tracking number which you can trace your order package on the courier online tracking system.

During the purchasing process, if you have any question, please feel free to contact us for more details.


Payment Method We Accept:

METHOD 1: BANK-IN
Offline bank-in (cash or cheque) payable to Pusat Muzik Reco. Buyers can also perform e-banking to our account below. Please find our bank account information below:


Bank: CIMB Bank
Account No: 04010571211058
Account Name: Pusat Muzik Reco


Bank: RHB Bank
Account No: 20406350003702
Account Name: Pusat Muzik Reco

METHOD 2: BANK-IN (for Maybank2u User)

Maybank account is available for Maybank2u/3rd Party Bank transfer/ATM Transfer. The Account details will be provided via email after order received.

After bank-in, please email us the scanned copy of the payment slip or fax it to us at 06-2820296 with the following details:
1. Order reference no.
2. Your name and contact no.
3. Payment amount and indicate if cash or cheque.
4. Date and time of bank in
5. Cheque number if payment by cheque
Please note that order will only be processed after the cheque is cleared or cash is deposited.


Shipping Policy

Pusat Muzik Reco ships to all states in Malaysia. We use CITY-LINK Express/ Pos Laju Malaysia for most of our online order. These 2 courier company are able to ship overnight to most cities and towns in the Peninsular Malaysia, however you should allow 2-3 business days in case any unexpected delays. East Malaysia orders may often take 3 to 4 extra days, so please allow 5 to 7 business days for delivery.

We will provide the tracking number in the customer's account once we sent out the goods so that you can check with them if necessary.

The risk of loss or damage in the products shall pass to the Customer upon delivery of the products to Customer.

Most orders received before 2:00 p.m. Eastern Time, with payment settled, Monday through Friday, will be shipped on the same day. Orders placed on? Saturdays, Sundays, or holidays will be processed the next business day.


Return Policy

  1. Only damaged or defect item is allowed to return. . (We do thorough screening before sending out).

  2. Postage should be borne by the buyer. However, we will subsidize 100% of postage charges for the buyer on the next order, according to the amount owed.

  3. The return item should be in original condition, original packaging and original tag.

  4. We reserve the right not to return or refund if we found that the item had been damaged intentionally/not damaged.

  5. The return should be made within 3 days after receiving the items or 7 days upon our delivery date. We will close the file after 7 days.

  6. For hand carry buyer, the delivery of the return item should be arranged by the buyer.

  7. Please return your purchase to the following address:
    Pusat Muzik Reco
    9, Jalan Melaka Raya 14,
    Taman Melaka Raya,
    75000 Melaka, Malaysia.

We are always here to help, if you have questions, please email to info@pusatmuzikreco.com.my or call +606-2820296 for customer service.

 
We accept: